ISO/IEC 20000 Certification & Consultancy in Dubai, UAE

The International Organization for Standardization (ISO) and ICE have established the global standard for IT service management (ITSM), known as ISO 20000. (the International Electoral Commission). The majority of ISO 20000’s member nations have to consent for it to be recognized as an international standard, making it widely regarded by all nations.

The standard outlines a series of management procedures intended to help you provide IT services more successfully (both to those within your business and to your customers). With ISO 20000, you can demonstrate that your business adheres to best practices, which will enhance the quality of the IT services you deliver while also receiving the methodology and structure you need to manage your ITSM. Furthermore, any industry and any size of business can implement ISO 20000.

Why is adopting ISO 20000 a smart move for your business?
  • Enhance your reputation and image. 
  • Increase your output. 
  • Improved client satisfaction.
  • Comparison and improvement.
  • Complete integration of processes.
  • Lower the cost of IT.
  • Establish a culture of ongoing improvement.
  • Obtain a competitive edge.

Here are a few steps that need to be taken in order to build an ITSM system in firms that hold an ISO 20000:2011 certificate:

  • Examination of the current system on a micro level.
  • Conduct a top, medium, and bottom-level awareness program.
  • Decide on coverage and objectives.
  • Make documentation for IT service management techniques.
  • Implementation of new formats and training of staff in their use.
  • Employee education on risk assessment, influence, and aspect.
  • Internal auditing is the initial step in system evaluation.
  • Take corrective action in response to irregularities.
  • Register for certification.
  • Act on the advice they provide.
  • Obtain ISO 20000:2011 certification.
Benefits of the ISO 20000 System

The idea is that if systems from different parties adhere to a regular rule, they are more likely to work together. If a recognized framework or strategy is used, management can be confident in the quality of a system, business line, or other entity.

Any IT organization that implements the data service management system in accordance with ISO 20000 can achieve the following system benefits with improvements:

  • Management regularly uses certification in accordance with or compliance with the international standard to show that it has taken all necessary precautions.
  • Increases the level of organization-wide quality assurance.
  • Increases the corporation’s sustainability.
  • Enhances the credibility and prestige of the organization.
  • Allows for the reduction of client and third-party audits.
  • Reduces the likelihood of a product recall and negative publicity while providing proof of careful diligence.
  • Enhances internal and external communication.
  • Disrupts the reputation of your company.
  • Your business can use ISO 20000 to assess its IT service management.
Get in touch with us

Do You Need a Consultant to Earn ISO 20000 Certification? Please get in touch with us by phone or email if you want more information about ISO 9001:2015. We are happy to help you.

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